How will you handle this situation for you to be able to find solutions to your guest’s problem tohelp them calm down from their stress.Ī family guest had a long flight all the way from England to Manila. Both the couple went down to the front office to personally air their complaints and they were very upset. This upset the wife that they wanted to transfer to another room but the problem was their 3 kids were already asleep. Unfortunately, the water flowing from the faucet were very little that she could hardly wash their things and there was a leak under the sink causing floor to get wet. The wife went inside the bathroom to wash her baby’s feeding bottles and some containers they used while they were in the plane. The couple were still awake fixing their things and unpacking their luggage. But when they were in their room, the two kids immediately fell asleep together with their 3 year old baby. All they wanted once they are in the hotel will be in a very comfortable room where they can rest. They have three children, two of them are teenagers and a baby. A family guest had a long flight all the way from England to Manila.

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